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Latest Engage IT News

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Engage IT Announces Game-Changing Partnership with Helpdesk Buttons

August 15, 20233 min read

FOR IMMEDIATE RELEASE

Engage IT Announces Game-Changing Partnership with Helpdesk Buttons

HDB

Chico, CA 8/15/2023 – Engage IT, a leader in innovative tech solutions, is thrilled to announce an exciting partnership with Helpdesk Buttons, a pioneer in user support technology. This strategic collaboration marks a significant milestone for both companies and promises to revolutionize the way businesses access and experience technical support.

The core objective of this partnership is to enhance customer experience by offering an unprecedented level of efficiency, convenience, and personalization in the realm of technical assistance. The centerpiece of this venture is the introduction of the Helpdesk Button, a USB device that simplifies the process of submitting help desk tickets.

The Helpdesk Button empowers end-users by providing a streamlined approach to seeking technical support. With just a press of the button, users initiate a process that captures essential information such as their name, email, a brief issue description, and its impact. Once submitted, the Helpdesk Button integrates this data seamlessly into a comprehensive help desk ticket. This ticket includes an array of diagnostic details, screenshots, recordings, computer system information, and more, enabling Engage IT's support team to swiftly and accurately address the issue.

"The Engage IT and Helpdesk Buttons partnership represents a monumental leap in how businesses and organizations interact with their technical support teams," said Quinntin Comer, President of Engage IT. "By simplifying the support request process and providing a wealth of diagnostic information upfront, we're not only minimizing downtime but also maximizing the value we bring to our customers."

Key Benefits for Customers Include:

  1. Effortless Support: Helpdesk Buttons reduces the time and effort required to report and resolve technical issues.

  2. Rapid Response: The instant submission of comprehensive help desk tickets allows for quicker response and resolution times.

  3. Customized Solutions: The collected data enables Engage IT to provide personalized solutions that cater to specific business needs.

  4. Enhanced Communication: Clear and concise information ensures that support teams have a comprehensive understanding of issues right from the start.

  5. Proactive Support: The wealth of diagnostic information empowers support teams to predict and address potential future concerns.

The partnership with Helpdesk Buttons reinforces Engage IT's commitment to delivering innovative solutions that empower businesses to thrive in an ever-evolving technological landscape. As part of this collaboration, both companies are dedicated to continuous improvement and are excited to unveil additional features and benefits in the coming months.

For more information on the Engage IT and Helpdesk Buttons partnership and to explore the capabilities of the Helpdesk Button, please visit https://goengageit.com.

About Engage IT: Engage IT is a leading provider of cutting-edge technology solutions and support for businesses of all sizes. With a commitment to innovation and customer satisfaction, Engage IT helps organizations navigate complex technological challenges and achieve their goals.

About Helpdesk Buttons: Helpdesk Buttons is a trailblazer in user support technology, specializing in simplifying technical assistance processes. The company's signature USB device, the Helpdesk Button, empowers users to effortlessly submit comprehensive help desk tickets, streamlining the support experience.

For media inquiries, please contact: Quinntin Comer - President - qcomer@goengageit.com

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Quinntin Comer

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